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Inspire HR won’t charge

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‎09-28-2020 14:40 - last edited on ‎09-29-2020 10:05 by Fitbit Moderator

‎09-28-2020 14:40 - last edited on ‎09-29-2020 10:05 by Fitbit Moderator

My inspire won’t charge I have read and followed all the other complaints and tried all the other suggestions and nothing helps. It doesn’t vibrate when I hook it up to the charger. I make sure it is hooked up properly. I made sure the connection was clean. I have been having problems since I updated it. This seems to be an update problem! I want real help not just suggestions!

 

 

Moderator Edit: Clarified subject

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‎09-29-2020 10:21

‎09-29-2020 10:21

@Colin78 It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your Inspire HR isn't charging and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎11-05-2020 04:59

In response to AlvaroFitbit

‎11-05-2020 04:59

What was the a resolution?  Mine isn’t charging now either. 

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‎11-05-2020 12:45

‎11-05-2020 12:45

Hello @Colin78 and @JaneenSusan, welcome to the Fitbit community! Something may have happened to the charger or what the charger is connected to. Try to plug the USB in an alternate plug, and if that doesn't work, you may need a new charger or Fitbit, which you can call +1-877-623-4997 to try to get a replacement. Keep me updated!

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