help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2020 09:32 - last edited on ‎10-12-2020 04:28 by Fitbit Moderator

‎10-10-2020 09:32 - last edited on ‎10-12-2020 04:28 by Fitbit Moderator

I purchased my Inspire HR in Feb 2020. First it started needing every day charging then a couple times a day.  This morning when I went to get her out of her charger she had passed sometime in the night.  I cleaned the contacts,  long pressed to restart.  Nothing.  No sign of life.  What do I do now?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-12-2020 04:28

‎10-12-2020 04:28

Hi @Alyst, welcome to our Fitbit Community. I'd like to follow up and help you with your Inspire HR since it started to drain the battery fast and now it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your Inspire HR for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-12-2020 05:25 - edited ‎10-12-2020 05:26

‎10-12-2020 05:25 - edited ‎10-12-2020 05:26

I’ve had the same problem. Call Fitbit for a replacement. You’re still under the one year warranty. I’m on my third InspireHR! My first one had the charging issue at 3 months. The free replacement lasted 6 months. My warranty ends the last week in November so I’ll be out of luck when the same issue occurs again. And I’m sure it will happen again. I bought a MorePro fitness device for my husband that has oxygen saturation, blood pressure, heart rate, steps, etc. and it cost $45!  I’m fed up with Fitbits.

Best Answer

‎10-13-2020 08:05

In response to JuanJoFitbit

‎10-13-2020 08:05

I tried all the various tricks and there is still no sign of life.  What is the next step?

Best Answer
0 Votes