Inspire HR won't charge

[Mrs_Deckertheax]

M Inspire HR is not charging. Ive tried all the suggestions, cleaned the connection pointa, used various power sources (different plugs, different bricks, all work for other things). I feel it is the charging cable and need help and/or a replacement. Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mrs_Deckertheax, welcome to our Fitbit Community. Regarding the charging issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end, let me know if you also restarted your Inspire HR as described in this help article. After this, charge your Fitbit device for 2-3 hours and see if it comes back to life.

Looking forward to your response.

[Mrs_Deckertheax]

It is dead. After sitting on the charger for hours wont start up. I dont
believe the issue is the inspire, I believe it is the charger

[JuanJoFitbit]

Hi @Mrs_Deckertheax, thank you for getting back and trying the recommended troubleshooting steps.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you with the charging issue that your Inspire HR has experienced.

I'll be around if any question arises.