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Inspire HR won't charge

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‎10-20-2021 05:24 - last edited on ‎10-20-2021 06:49 by Fitbit Moderator

‎10-20-2021 05:24 - last edited on ‎10-20-2021 06:49 by Fitbit Moderator

Please help! I’ve read the posts on cleaning and followed All the directions and recommendations. I loved this tracker and used it religiously.
This is my second FitBit that has died on me. I’m very discouraged with this product and wish I had read these forum posts before purchasing as I don’t think I would have gone with this brand to be disappointed again. 
My sister has another brand of tracker and she’s still on her first one, no problems. 
I’m devastated. Please help!

 

Moderator Edit: Clarified subject

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‎10-20-2021 06:51 - edited ‎02-24-2024 10:32

‎10-20-2021 06:51 - edited ‎02-24-2024 10:32

Hi there, @Lizzie110. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you've already exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎10-22-2021 12:17

‎10-22-2021 12:17

@Lizzie110 I too am on my 2nd Fitbit and getting discouraged. What's odd in my case is that my brother and I have the exact same model bought the exact same date and place and his still wokrs fine. Our previous were Flex 2's and in that case his died first. So strange how the quality is not consistent. 

 

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‎10-22-2021 14:44

‎10-22-2021 14:44

I’m having the same problem. As of about two days ago my Inspire HR will not hold a charge for one day. Previously it would hold almost an entire week and I have not changed wearing it. The only change I see if that my dashboard on my phone got an update.  Help please! 

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