Inspire HR won't connect - Error 403

[Sally_A]

Inspire HR stopped synching with app so have reinstalled the app, restarted phone, turned Bluetooth off and on again to fix. Now I can’t connect the device at all and am getting error 403. Very frustrating!

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sally_A.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend uninstalling and reinstalling the Fitbit app one more time and try setting up the tracker: 

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please find our complete troubleshooting instructions in Why can't I set up my Fitbit device?

Hope this helps. 

[Sally_A]

Thank you Liliya! I’ve just done what you advised and still get the same error when I try to set up the devise. Anything else I should do?

[LiliyaFitbit · Accepted solution]

Thank you for your reply, @Sally_A.

I am sorry to hear the issue persists, thank you for your efforts. I recommend restarting your router, or turning off WiFi on your phone and using your cellular data to set up. If the issue still persists after that, please get in touch with our Support team so they can investigate the issue further and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Sally_A]

That did the trick, thanks!!

[LiliyaFitbit]

Thank you for the update, @Sally_A.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!