Inspire HR won't connect back to my Fitbit app

[Opifex]

I've had an Inspire HR for several years but it had a problem so I removed it from the app and can't now reinstall it.  The installation works normally until I reach the the point of connecting to the app.  The Fitbit displays a four digit code and when I type this into the app the connection process starts but stops when the progress line reaches about a fifth of the way across the screen.  After a long delay the app displays a "Something went wrong" message and the installation is aborted.  I have tried resetting the Fitbit, checked that I have the latest version of iOS 12.5.5, and reloaded the app with the matching version.

Help please.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Opifex. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

Please follow the steps below in the order listed:

• Unpair your Inspire HR from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up the Inspire HR again.
• If there is no connection, restart your Inspire HR once again.

Hope this helps. 

[Opifex]

Hi MarreFitbit

Thank  you for your help installing my Inspire HR.

I tried your suggestions yesterday and found no difference except the time shown on the Inspire HR which had been wrong since I crossed a time zone three weeks ago was now correct.  Today I did a factory reset, turned Bluetooth off on any nearby devices, and successfully installed the Fitbit on an Android phone.  I then turned the Bluetooth off on the Android phone and tried installing on the iPad.  After a few troubles with the Bluetooth connection it did eventually install successfully, so everything is now back to normal and the Inspire HR is synching with iPad.

Thank you again for your help.

Opifex.

[MarreFitbit]

@Opifex Awesome! I'm glad to hear that you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!