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Inspire HR won't connect to Fitbit app

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‎01-01-2021 17:07 - last edited on ‎01-04-2021 06:07 by Fitbit Moderator

‎01-01-2021 17:07 - last edited on ‎01-04-2021 06:07 by Fitbit Moderator

My Inspire HR is 6 months old. It was working perfectly with my Samsung S9 up until last month when it wouldn't sync. Now it has the wrong time and I can't get it set up in the app. So, I removed my Inspire HR from my synced devices.  When I try to set up my device, the Inspire receives the 4 digit code, but the app won't connect to it. I've restarted the fitbit over 50 times, uninstalled and reinstalled the FitBit app multiple times, turned Bluetooth on and off countless times. I've gone through the help forums for a solution and have tried everything. Nothing works. Please help.

 

 

Moderator edit: format

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‎01-04-2021 06:02

‎01-04-2021 06:02

Hi @spunk79, welcome to our Fitbit Community. Regarding the syncing and setup issues that your Inspire HR has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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