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Inspire HR won't connect to my phone anymore

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‎08-29-2023 07:57 - last edited on ‎08-30-2023 09:48 by Fitbit Moderator

‎08-29-2023 07:57 - last edited on ‎08-30-2023 09:48 by Fitbit Moderator

Good morning guys,

I have a Pixel 6a and haven't used my inspire since June and just brought it back out. It doesn't want to connect to my phone anymore, and I've tried everything. Deleting the app, restarting the inspire, updating my phone and the app, turning my blutooth on and off, I've even tried connecting it to my laptop and nothing is working. The Blutooth list shows my inspire but it doesn't want to connect to anything, I'm at my wits end and need some help here please?

Thanks in advanced! 

 

Moderator Edit: Clarified subject

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‎08-30-2023 09:49

‎08-30-2023 09:49

Good to see you in the community for the first time @enammullen.

Thank you for providing the details regarding your Inspire HR.

Please restart your tracker as described in this help article.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.

If after performing the steps listed above, please try the setup process one more time.

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