Inspire HR won’t connect to new iPhone 12 running iOS 15

[GiniABQ]

My Inspire HR was working perfectly fine today until I tried to connect it to the new iPhone 12 I got today running iOS 15. I’ve power cycled the phone, turned Bluetooth on & off, removed and reinstalled the Fitbit app and it still can’t find the device. Fitbit support couldn’t help further and I hate to have to buy a new Fitbit. Any ideas?

[LiliyaFitbit]

Welcome to the Fitbit Community, @GiniABQ.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend to continue working with our Support team since they have already all the details and special tools to continue assisting you. I know they will be glad to help you out and provide a solution.

If you've switched phones, make sure to remove the Bluetooth connection between your previous phone and your tracker in order to connect to your new phone. 

Have a good day.

[Ann818]

Thank you for contacting me. My case number 42830335 is now resolved.
Kind Regards

Get Outlook for iOS

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ann818.

Thanks for the details shared in your post. I am glad to hear that your case is resolved. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!