Inspire HR won't connect to phone

[FuntoFasunwon]

Hi, so I didn't use my Fitbit for a month and consequently it died and went out of sync, understand...not the first time it's happened. I charged it and attempted to sync it but it didn't work. I've tried, no joke, about 20 times now. It just keeps loading...it loaded for 2 hours at one point and still didn't sync. I've read through all the forum's but no suggestions have worked. I've tried restarting my Fitbit, deleting and downloading the app, turning on and off my bluetooth, removing all Bluetooth items, nothing worked. It takes my as far as putting in the code but it's stuck on the connecting phase after that. The Fitbit itself works perfectly its just functioning on a different date and time which makes it impossible to keep track of my steps and activities. Please help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @FuntoFasunwon, welcome to our Fitbit Community. Regarding the syncing and connection issues that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[debra348]

My Inspire is having the same issues. I have repeatably

tried the steps to resolve this, Nothing works.

Debra Gardner

[JuanJoFitbit]

Hi @debra348, thank you for joining us in this thread and our Fitbit Community. In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Inspire HR and see if it syncs properly.

Keep me posted on the outcome.

[debra348]

I have tied all the steps recommended. It won't even set up. After I enter
the 4 digits, it says "Sorry, taking longer than usual but we're on it."
It never connects.
So frustrating. That's the end of me buying any more fitbit products!

Moderator edit: personal info removed

[JuanJoFitbit]

Hi @debra348, thank you for getting back and trying the recommended troubleshooting steps. I totally understand how you feel about this.

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll be around if any question arises.