Inspire HR won't connect

[Rosajfl]

I bought my Inspire HR about a year ago and gave up on it after a few months because it wouldn’t sync. I decided to try again and no luck. I’ve reset the device multiple times. Deleted the device from my app and tried (unsuccessfully) to reconnect. I’ve deleted the app and reinstalled. And I’ve turned my Bluetooth on and off multiple times. I’m using iOS 14.4.2. It’s just stuck on “Searching....” and won’t connect. Any suggestions? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rosajfl.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm the complete troubleshooting instructions in Why can't I set up my Fitbit device?

See you around.

[Rosajfl]

Thanks for reaching out! I did contact the support team via a chat on my phone. Unfortunately, part of her advice was to restart my phone. I did that, and I’m still not having any luck.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Rosajfl.

I am sorry to hear the issue persists, thank you for your efforts. I was able to see that you have already contacted our Support team back and that they were able to help you. Thank you for your time and efforts.

Have a nice day!

[NotHappy58]

I'm having the same issue

[Rosajfl]

I got help through the customer support chat.  We weren't able to fix mine so they're sending a replacement.  Good luck!

[LiliyaFitbit]

Welcome to the Fitbit Community, @NotHappy58. Thank you for your reply, @Rosajfl.

@NotHappy58 Thank you for joining the thread and sharing that you're experiencing the same issue. I recommend following our troubleshooting tips in Why can't I set up my Fitbit device? If the issue persists, I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@Rosajfl This is great news and I hope you continue enjoying the Fitbit experience! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

See you around.