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Inspire HR won’t connect

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‎05-08-2021 17:57

‎05-08-2021 17:57

My Inspire HR has dropped off the Bluetooth connection and won’t reconnect. 
I have restarted the Fitbit, download new iso, reinstalled app and still no luck.  Please help 

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‎05-09-2021 10:22 - last edited on ‎11-28-2024 08:03 by Fitbit Moderator

‎05-09-2021 10:22 - last edited on ‎11-28-2024 08:03 by Fitbit Moderator

@KatMasRom It's great to see you in the Community! 

Sorry to hear about this and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-12-2021 16:25

In response to AlvaroFitbit

‎05-12-2021 16:25

I have tried all of the suggestions and none work 

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