Inspire HR won't display off charger

[Cogar328]

My Inspire HR charges and shows display while on charger but is nonresponsive off of charger. I have tried to reset it but no change

[HeatherJ_72]

I don't even get a display ON the charger anymore... I still feel the vibration alerts... but can't see what it's for. Also my Alarm Vibration works, but no display.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cogar328. It’s good to see you in the community, @HeatherJ_72.

@Cogar328 Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the steps to restart your tracker: How do I restart my Fitbit device? If the issue persists, please get in touch with our Support team for them to look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

@HeatherJ_72 Thank you for joining the thread and sharing the details of the issue with your tracker. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

[HeatherJ_72]

tried both, still nothing appears. I can't tell if the restarted actually works because nothing displays (ie no smily).

[LiliyaFitbit]

Thank you for your reply, @HeatherJ_72.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Cogar328]

Followed all the directions and nothing worked. Fitbit is sending out a replacement.

[AlvaroFitbit]

@Cogar328 thank you for the update. Even though sadly the instructions didn't work I am happy to hear that our Support team is sending a replacement. Hopefully you will be back on track in no time.