Inspire HR won't display

[JenR1974]

I have had my Inspire HR for a couple months now. My display won't turn on or sync to app and no green lights on back of device.  This happened once before and I plugged it into the charger and held the button for 10 seconds and released it. That solved the issue. Today, not the same. I will get the smiley face and then nothing. So I gave up and tried again this afternoon.  Still nothing. Please help. 

[NellyG]

Hi @JenR1974  That isnt sounding good. I will flag your post for a moderators assistance.

[Terry007]

I am having the same issue, no sync or the ability to connect bluetooth, black screen, no green light 

[JenR1974]

I spoke to customer service and they are sending out a replacement pebble. The agent I spoke to was fabulous.  Thank you for the help.

I was told the no green light meant bad news.  I would call customer service.  

Jennifer

Moderator edit: merged reply

[AlvaroFitbit · Accepted solution]

@Terry007 @JenR1974 A warm welcome to our Community!

I will gladly assist you with this. 

@JenR1974 happy to hear that our Support team is replacing your device. Hope you are back on track in no time.

@Terry007 you don't mention any type of troubleshooting so I would like to suggest you try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

@NellyG thank you for your help here.

Let me know how it goes.

[Movingon69]

I'm on my second Inspire HR (the first had a flickering UI issue). 

I've had this one a few weeks and this morning I noticed the display didn't turn on. I took it off and no green light underneath. I thought maybe the battery had drained. So I connect it to the charger, the smiley face shows, it boots, the screen shows the UI for maybe a second, then it reboots and goes into an endless loop. Unbelievable 😡

When it's connected to a charger, I can see the battery is indeed full. It just doesn't work at all when not connected to the charger.

[KEMoore]

Mine started doing this two days ago. I've had it for less than a month. 😐 I've tried everything previously suggested. 

[Serenity0515]

Good Day! I am currently having the same issue with the Inspire HR. I have tried exact same thing with plugging it on and holding it for a while. It displays the smiley face but the screen is still black and there are no green lights. May I know what I should do?

[JenR1974]

I called customer service and after all failed troubleshooting, I had to
get a replacement.

[KEMoore]

Chat with customer support. I am sending mine in for a replacement. They
were very nice.

[bigsled]

Bought a fitbit  inspire doesn't turn on wont hook up to any device,really it does nothing.

Quite disappointed at this point

[Lorijs]

Having the same issue, won’t charge, no green light, blank screen..tried cleaning, charging.. nothing...

[KareenS90]

Im having the same issue. What did you need to do in order to have it replaced? My husband and I bought the Inspire HR, and my husband's died after just a few months, but mine hasn't. Reading this forum, its the same exact thing. He was really looking forward to having it. HELP!!

[Lorijs]

I spoke with customer service and they walked me through some other suggestions. Ended up, we are getting a replacement.

Sent from my iPad

[bigsled]

Hey Thankyou 

i did the same,only took it back as nothing seemed to work,bought the

charge 3,works great

[Eninaj]

Why does no one at Fitbit support or otherwise, explain properly that the Inspire HR heart rate can be found on the Device itself and NOT in the app. You have to swipe down to the settings cog and tap the on/off from there. Really frustrated that this took some days to find out!

[Manders78]

Hi, my inspire hr display is not working. Green lights are on but no display. I plug into charger, still no display. Any suggestions? 

[Sweetkd]

This just happened with mine as well. 

[barb4realestate]

Brand new and doesn't work.😟I'm reading comments and seems like it's a chronic problem.

[SandyS71]

Mine just vibrated and went dark as I was sitting at my desk.