Inspire HR won’t do all day sync

[XTuacfjsjv]

When I click on all day sync it says : your inspire hr must be paired.

then it guves me an option to set up or cancel. When you click set up it just keeps loading endlessly! 😢 pls fix this!

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@XTuacfjsjv Welcome to the Community.

Let me help you with your Inspire HR not letting you activate the all day sync option. Go to your phone's bluetooth settings and remove all devices listed there. After this try logging out from the app, restart your phone and log back in.

Let me know how it goes.

[XTuacfjsjv]

Hi! 

Thank you for trying to help out!

I am afraid that this did not work though - it only disconnected all my Bluetooth devices. I was wondering if being on an IPod Touch has something to do with it? Thank you.

[XTuacfjsjv]

Hi! 

I tried this again and this time it worked! 

Thank you so much for fixing this!

Sincerely,

...

[AlvaroFitbit]

@XTuacfjsjv thank you for the update.

Really happy to hear that your Inspire HR is syncing fine now and thank not only for giving my instructions a second chance but also sharing your results here as this may encourage other members to also try them.

Happy stepping and stay safe.