Inspire HR won't do anything

[Leptictidium]

Hello, everyone.

My Inspire HR, which I bought a few days ago, is fully charged and properly connected to the charger. I have the Fitbit app installed on my phone and linked to my device. Bluetooth is on. My phone is literally two inches away from the Inspire HR. I have restarted the Fitbit HR until I see the smile appear on the screen. And yet, the only thing that my Fitbit does ever since I first started it is display the URL "www.fitbit.com/setup".

What can I do to make it work? I've scrupulously followed the tips given in other threads but it just won't do anything other than display that URL. Thanks.

[DavideFitbit · Accepted solution]

Hello @Leptictidium, welcome to the Fitbit Community forums. 

Thank you for all the details you've shared about the screen of your Inspire HR that is stuck with the message "www.fitbit.com/setup" and the steps that you already tried. 

This message usually appears when the device hasn't been set up to any account. However, you should not see it anymore if you already complete the setup process. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.