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Inspire HR won't go into charging mode when plugged in

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‎09-30-2021 09:51

‎09-30-2021 09:51

My Inspire HR doesn't automatically show the charging screen when I attach it to the charger.  It's very frustrating because even though it's connected properly it won't charge.  I usually have to attach and re-attach it MANY times before that screen shows up.  I've reset my device (hard and soft), the connection pins are clean, etc.  (In other words, I've tried all the usual things.)  

 

I used to just connect it and it would charge.  No issues.  Now this is a constant occurrence.  Do I need a new charger or a new device?  Or is there some other trick to make mine work?  Thanks!

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‎09-30-2021 10:13

‎09-30-2021 10:13

@mcf317 Thanks for stopping by!

 

Sorry to hear about this and thank you for troubleshooting this issue. Did you clean the charging cable contacts too? Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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