Inspire HR won't hold a charge after recent update

[Lucy_A]

Since the recent update, my 5 month old Inspire HR no longer holds a charge for more than a few hours. Prior to the update, I would only need to charge every few days. It's also no longer tracking my sleep, the screen keeps freezing and then displays the wrong time when it does decide to come on.

I've done all the recommended resets, cleaning of contacts, etc. I can see that there are other users having similar problems. Can someone from Fitbit please escalate this to customer service please?

[AlvaroFitbit]

@Lucy_A I hope you're doing well!

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so please work with them to find a solution.

Let me know how it goes.

[Lucy_A]

Thanks. I decided to message uk support through twitter to get a response. 

[AlvaroFitbit]

@Lucy_A thank you for the update.

Happy to hear that our Twitter channel was able to put you in contact with our Support team and hopefully you are already back on track!

Happy stepping and stay safe!