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Inspire HR won't hold a charge & doesn't sync

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‎10-24-2020 16:28 - last edited on ‎10-26-2020 17:18 by

‎10-24-2020 16:28 - last edited on ‎10-26-2020 17:18 by

My Inspire HR will not hold a charge for more than a couple hours, and also will not sync to my Samsung Galaxy anymore. This started several months ago and I have not been able to resolve it. It is less than a year old. 

 

 

Moderator edit: subject for clarity 

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‎10-24-2020 16:33

‎10-24-2020 16:33

Additional information- I have reset it several times and that has not done anything to help. Tried uninstalling and reinstalling the Fitbit app etc and that has also not helped. 

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‎10-26-2020 17:17

In response to LukasToews

‎10-26-2020 17:17

Welcome to the Fitbit Community, @LukasToews.

 

I am sorry to hear your Inspire HR won't hold a charge and doesn't sync to your Samsung Galaxy. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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