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Inspire HR won't hold a charge

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‎09-10-2020 14:27 - last edited on ‎09-15-2020 05:00 by Fitbit Moderator

‎09-10-2020 14:27 - last edited on ‎09-15-2020 05:00 by Fitbit Moderator

I bought an Inspire HR in April and it will no longer hold a charge.  I will take it off the charger after being charged to 100 and it will be dead in a few hours.  Is this normal for a fitbit brand?

 

 

Moderator edit: updated subject for clarity

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‎09-11-2020 23:18

‎09-11-2020 23:18

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options
https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

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‎09-15-2020 04:59

In response to Odyssey13

‎09-15-2020 04:59

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that the battery of your Inspire HR is draining fast. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that you contacted them via chat as my friend @Odyssey13 advised and they provided assistance. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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