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Inspire HR won't hold a charge

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‎12-03-2020 16:09 - last edited on ‎12-04-2020 09:57 by Moderator Alum

‎12-03-2020 16:09 - last edited on ‎12-04-2020 09:57 by Moderator Alum

I have my tracker for 10 months and suddenly the battery drains within 8 hours and does not sync. I have followed all the steps and instructions but the problem is not solved. Additionally when I charge it the percentage of charging is not accurate. Form 5% it moves to 20% and then back to 5%.

 

I live in Greece and I do not know if there is a Fitbit service here since I am still on guarantee. Does the guarantee cover battery issues and where should I contact for that here in Greece?

 

 

Moderator Edit: Clarified subject

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‎12-04-2020 09:59 - last edited on ‎07-31-2024 03:51 by Fitbit Moderator

‎12-04-2020 09:59 - last edited on ‎07-31-2024 03:51 by Fitbit Moderator

Welcome to the Community, @nemecis202.

Thanks for troubleshooting this battery issue. If you are having problems with your battery, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. About the syncing, follow the ones in the article: Why won't my Fitbit device sync?.

About the warranty inquiry, check our warranty policy here.

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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