Inspire HR won’t hold band

[Jefthro]

Like others before me the Inspire HR will not hold the band. It appears a small plastic piece has broken off therefore it won’t hold the band on! It is only 2 months old! I’ve seen this reported many times! Why won’t Fitbit do something about it before I go to Garmen. Help said it was cosmetic so it won’t be covered by warranty!

Moderator edit: format

[DavideFitbit]

Hello @Jefthro, welcome to the Fitbit Community forums.  

Thank you for your feedback and for all the details that you've provided regarding the inconvenience you've experienced with your Inspire HR not holding the band. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.

Please keep me posted on the outcome. 

[Jefthro]

Fitbit is sending me a new band. I told them the band was not the problem! The Inspire device will not connect with a band as a piece had broken off not allowing a band to connect to it. New or old band it doesn’t matter the problem is with the Inspire itself! Other people have had the same problem! So no my problem is nowhere near fixed!

[CactusNick]

I have the same problem, how do I get this fixed? 

[Jefthro]

I contacted Fitbit and had to send a picture of what was broken. Call them and tell them what happened. You will probably have to do the same. Make sure you tell them it is the device and not the band!

Sent from my iPad

[cforest]

What number did you call to reach Fitbit?  I have same problem.  

[Jefthro]

1-877-623-4997

[DavideFitbit]

Hello, thank you for your reply @Jefthro, and welcome to the Community forums @cforest @CactusNick. Sorry for the late response. 

Thank you for confirming that you've experienced the same problem with the Inspire HR not holding the band.

@Jefthro, it's good to know that you were able to contact the Support team, thank you for sharing your experience with this.     

@cforest @CactusNick, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Jefthro]

Sent the band back 2 weeks ago but have heard nothing from Fitbit. Can you look into this?

[DavideFitbit]

Hi, thank you for your reply and your inquiry about the unit you sent back to Fitbit @Jefthro. 

I recommend that you continue the communication with the Customer Support team so they can let you know about the status of this shipment or let you know if the unit has been received. 

I've sent your information to the Support team so they can get in touch with your via e-mail. You should be getting a reply soon. 

Let me know if you have further questions. 

[Leezadeeza10]

Same with me! I thought it was the band so I switched it out. Still wouldn’t hold so I switched out the pin and it still wouldn’t stay on. Is there a link you can provide so I can contact customer service please?