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Inspire HR won't pair to Samsung Galaxy S20 FE

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‎10-14-2020 15:11 - last edited on ‎10-15-2020 19:39 by

‎10-14-2020 15:11 - last edited on ‎10-15-2020 19:39 by

I cannot get my Inspire HR paired to my phone. I just got a new phone Samsung Galaxy S20 FE. It worked fine with my previous phone.  From the bluetooth screen, I get a popup that says "app needed to use this device" and it won't pair.  I have the app and all push notifications enabled.  What do I need to do? I have uninstalled & reinstalled the app, restarting the device, etc. 

 

 

Moderator edit: subject for clarity 

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‎10-15-2020 19:37 - edited ‎10-15-2020 19:43

‎10-15-2020 19:37 - edited ‎10-15-2020 19:43

Welcome to the Fitbit Community, @Chenarie.

 

I am sorry to hear you can't pair your Inspire HR to your Samsung Galaxy S20 FE. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. If your tracker is paired to your Fitbit account, log into your Fitbit account on your new phone and try to sync it. If you experience any difficulties with syncing, try our tips at Why won't my Fitbit device sync?

 

If your Inspire HR is not paired to your Fitbit account, please follow our complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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