Inspire HR won't pair

[947]

My device will not connect to my app.

Moderator Edit: Clarified subject

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[AlejandraFitbit]

It's great to see you here, @947 and @Odyssey13, thanks for the input.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[947]

The clock is the wrong time. I don’t know how to reset it.

[SunsetRunner]

I just got my Fitbit Inspire HR today.  I downloaded the FitBit app on my Android Note 9 and created an account and attempted to set up my device.  The phone sees the device and attempts to pair with it.  Pairing is unsuccessful.  The device is connected to the charger, the battery shows a smiley face when you push the button on the side and then it shows the crawler for Fitbit.com/setup.  The app tells me to tap the face to wake it up.  That doesn't work.  The only thing that wakes it up is pushing the button on the side.  It will not pair with the phone (I have tried turning Bluetooth off and back on and I have tried restarting the phone).  Following someone else's suggestion I shut off Bluetooth on the phone and turned on Bluetooth on my Windows computer.  Once again the device shows up in the list and the computer tries to pair with it but it is not successful.  Since the device won't set up I'm planning to return it to the store as defective.