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Inspire HR won't pair

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‎05-06-2021 16:18

‎05-06-2021 16:18

I've been trying to pair a replacement Inspire HR with absolutely no luck.

 

1) The Inspire HR has been sitting plugged into a charger for 8 hours. I can only get the smiley to show up if I hold the button down to reset it. Nothing else will show.

 

2) I have uninstalled/reinstalled the app twice on my phone. I have restarted my phone multiple times. I have turned bluetooth on/off repeatedly.

 

3) Every time I try to pair the device with the app, I get to where it asks for the four digit code and NOTHING shows on the Inspire HR.

 

4) I have followed every tip/trick from the Fitbit copy/pasta files. Nothing is working!

 

5) This is a replacement that Fitbit sent to me after my original Inspire HR was damaged in pool water (so much for being water proof).

 

I'm really frustrated by this entire experience. 

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‎05-07-2021 11:12

‎05-07-2021 11:12

It’s good to see you in the community, @Emmsteroni.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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