Inspire HR won't respond

[DanielYusefian]

I am beyond dissatisfied with my fitbit product, this is the 2nd time in 6 months something has happened. First my band didn’t stay on due to a problem that was out of my control and now my fitbit isn’t working? 

Basically, my fitbit will not turn on, it wont charge and i cleaned the sensors but it still won’t work. I hold it down and a smiley face comes up and that’s it, i have barely been able to use my fitbit and frankly, i think i may be better off just buying an apple watch if my fitbit just doesn’t want to work. Any troubleshooting tips?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @DanielYusefian, welcome to the Community Forums. I'm sorry to hear that your Inspire HR replacement stopped working. I appreciate you've taken the time to troubleshoot it prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you.

[Brownllama]

Similar problem....all I can get is the time showing....no smiley face to change settings..

[MarreFitbit]

Hello there @Brownllama, welcome on board. Thanks for bringing this to my attention. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure that from now on, everything should be working correctly. 😉

Let us know if you need further assistance.