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Inspire HR won't respond

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‎04-08-2022 12:03 - last edited on ‎04-09-2022 08:59 by Fitbit Moderator

‎04-08-2022 12:03 - last edited on ‎04-09-2022 08:59 by Fitbit Moderator

Fitbit not working for a couple of weeks. I've cleaned the connection from battery and watch and tried to reset multiple times. If it does come on it shows 100% charged and displays the wrong time and date, then goes back off.

 

Moderator Edit: Clarified subject

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‎04-09-2022 06:01

‎04-09-2022 06:01

If your FitBit is showing the wrong time and date then that suggests that it needs to sync.  Do you use Android or iOS?  

You can open your app click on your Inspire 2 and select “sync now”. What happens when you try that?

Sense, Charge 5, Inspire 2; iOS and Android

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‎04-09-2022 08:58

In response to Julia_G

‎04-09-2022 08:58

Hi there, @bebowman. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

 

I agree with @Julia_G. However, it seems like your Inspire HR is not linked to your Fitbit account.

 

Keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image. If your Inspire HR is no longer paired, please link it again. For instructions, see How do I set up my Fitbit device?

 

I've moved your post to the Inspire & Inspire HR board for organization purposes.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎05-06-2022 15:00

In response to MarreFitbit

‎05-06-2022 15:00

Thanks, but the Fitbit has completely stopped working now. It was coming on sporadically and showing an incorrect date and time.

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