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Inspire HR won't scroll / swipe

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‎06-01-2020 13:23

‎06-01-2020 13:23

Last night my Inspire HR stopped allowing me to scroll or swipe, though the clock works and pressing the button will show charge.  

 

I read the troubleshooting and forum suggestions.  Restarted it about 6 times now.  Tried changing the clock face as some suggested and even reinstalled app (though that shouldn't affect the swiping).  None of these have worked.  Fitbit is about 7 months old, and no scratches or hits.  

 

What else do I need to do?

 

Thank you.

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‎06-04-2020 10:19 - last edited on ‎06-13-2025 06:59 by Fitbit Moderator

‎06-04-2020 10:19 - last edited on ‎06-13-2025 06:59 by Fitbit Moderator

@Gypsy3 Welcome to the Fitbit Community!

Let me help with your Inspire HR screen not scrolling or swiping and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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