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Inspire HR won’t send me text messages

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‎03-06-2021 23:18 - last edited on ‎03-07-2021 09:35 by Fitbit Moderator

‎03-06-2021 23:18 - last edited on ‎03-07-2021 09:35 by Fitbit Moderator

I have followed all the troubleshooting directions to get my Inspire HR to send me text messages but still won’t work. I have an iPhone 12 and have tried everything. I haven’t been able to receive any text notifications since getting my Fitbit and setting it up. Help! 

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‎03-07-2021 09:29 - edited ‎03-07-2021 09:31

‎03-07-2021 09:29 - edited ‎03-07-2021 09:31

@Alisa33 Thanks for being part of our Community! 

 

Let me help you with this and thank you for troubleshooting this issue. You don't specify which troubleshoots you have tried so I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

I also moved your post to the correct board.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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