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Inspire HR won't stay connected to my phone

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‎09-02-2020 07:47 - last edited on ‎09-03-2020 06:19 by Fitbit Moderator

‎09-02-2020 07:47 - last edited on ‎09-03-2020 06:19 by Fitbit Moderator

My Inspire HR won't sync, but my old Ulta HR will.  Bluetooth on my phone, which WAS connected yesterday now says "not connected"... Why?  And how do I make the inspire stay connected?

 

 

Moderator edit: updated subject for clarity

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‎09-03-2020 06:18

‎09-03-2020 06:18

Hi @SusieQB, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Inspire HR since it won't stay connected to your phone.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Fitbit device and see if it stays connected to your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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