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Inspire HR won't swipe left or right

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‎04-24-2022 14:26 - last edited on ‎04-28-2022 13:31 by Fitbit Moderator

‎04-24-2022 14:26 - last edited on ‎04-28-2022 13:31 by Fitbit Moderator

My Inspire hr won’t allow me to swipe up or down. I am able to press to see my steps etc but can’t swipe. I have tried resetting the watch and updating the app then syncing again, but neither of these work. 

 

How do I get my watch to work properly again or do I need to buy a new one?

 

Moderator Edit: Clarified subject

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‎04-28-2022 13:32 - edited ‎02-20-2024 03:18

‎04-28-2022 13:32 - edited ‎02-20-2024 03:18

Hi there, @Holly_May. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire HR before reaching out. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎04-29-2022 08:03

‎04-29-2022 08:03

Mine also did this recently @Holly_May -- I contacted customer service and they said there was nothing they could do that I just need to get a new one. 

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