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Inspire HR won't swipe or charge and has condensation

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‎11-07-2020 13:51 - last edited on ‎11-08-2020 11:45 by

‎11-07-2020 13:51 - last edited on ‎11-08-2020 11:45 by

Had my inspire since feb, a couple weeks ago it would not allow me to swipe the screen and wouldn't respond to screen taps etc.   Now it wont charge or response at all.    I have gone over all troubleshooting threads about charging, and prior to the charging issues I restarted the device to try and resolve the screen issues.   I would also like to mention the screen looks like it has condensation trapped inside.   Not happy with the issues due to having the fitbit for less than a year.

 

 

Moderator edit: subject for clarity 

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‎11-08-2020 11:39

‎11-08-2020 11:39

Welcome to the Fitbit Community, @Hockadh.

 

I am sorry to hear your tracker won't charge and has condensation inside. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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