Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't swipe, randomly turns off and buzzes

Replies are disabled for this topic. Start a new one or visit our Help Center.

My fitbit won't swipe down to let me check steps. This problem preceded it randomly turning off, the time not being correct and buzzing saying I've completed my hourly steps over and over even when I have not. It just seems completely on the fritz and struggles to connect to my phone. I have tried resetting it. I have tried unpairing and re-pairing it with my phone's bluetooth.

 

This is a replacement pebble and has only lasted like a month or two. I am becoming very frustrated with this brand because none f my replacements seem to last at all. It's a new problem every time. Not buzzing. The screen not working. Losing the capacity to hold charge.

 

So, I'm very familiar with the trouhbleshooting process and have done it all. Is there a specific thing I should be trying now? Or just the usual. Customer service has been a godsend each time an issue has come up but the product itself is severely lacking. I've gone through multiple HRs in just a year and I use this item very gently and avoid water like the plague.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

Hi @ParticleDamage, it's nice to see you again participating here in the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Inspire HR is not working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes

Can u help also, repeatedly turn off,not responding tu swipe,no vibration,battery draining in just one day,and other more

Best Answer
0 Votes