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Inspire HR won't swipe to the different screens

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‎01-05-2021 06:16 - last edited on ‎01-06-2021 10:30 by

‎01-05-2021 06:16 - last edited on ‎01-06-2021 10:30 by

Hi!

 

I've tried restarting my Fitbit like I read in a previous post, but that doesn't work.  Please help!

 

 

Moderator edit: subject for clarity 

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‎01-05-2021 18:45

‎01-05-2021 18:45

I am having the same issue! I restarted my fit bit twice by attaching to the charger and holding he button until the smiley face appeared but it still won’t swipe. I know the touch screen is still working because I can get to the battery status screen by holding the button and use the touch screen to turn on/off the display light. Very frustrating. 

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‎01-06-2021 10:29

In response to Schiappa

‎01-06-2021 10:29

Welcome to the Fitbit Community, @Rangerroo @Schiappa.

 

I am sorry to hear about the frustration this situation has caused. Thanks for trying to resolve this by doing a restart. I went ahead and created cases for you, someone from our Support team will reach out soon.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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