Inspire HR won't swipe

[PerfidiousSinn]

I'm trying to swipe up or down on my Inspire HR and I can't. The main screen lights up but I can't swipe to any others. It worked fine yesterday. Can I restart it?

Moderator edit: subject for clarity

[Odyssey13 · Accepted solution]

Hello and welcome to the forums @PerfidiousSinn 

You can do a restart. Let us know how things go for you.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

[AlejandraFitbit]

A warm welcome to the Community @PerfidiousSinn and @Odyssey13 thanks for the input.

I am glad to see here that the instructions provided by our friend worked. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[smartgirl]

I have an Inspire with the same problem, but when I tried to reset like you would an Inspire HR, it didn’t work. 

Please help because I tried taking it off the app and now it won’t show the four digit code to add it back on. 

[ATosen]

How do I get my fitbit to swipe?

[CGT_8]

Same problem just received it and it crashes when I swipe up.

I just did the reset on the charger as suggested that worked.

Moderator edit: merged reply

[Odyssey13]

Awesome news @CGT_8 ! Welcome to the forums and keep on stepping.

[BobGeo]

I just freed up mine that wouldn't scroll by doing a sync. The restart process is always frustrating because of the "5 second" press and hold. I wasted 20 minutes failing to get that magic hold time. Is the vibration the start of the 5 seconds? Nothing worked tonight. I've been able to get it 3 times in the past but tonight just wasn't happening. Fitbit should change the procedure to "press and hold until it restarts" instead of having a target hold time. 

[ohgracie98]

It's been almost 2 days since my Inspire (basic one) stopped swiping.  I reviewed these recommendations this morning and none of them are working.  It started Monday night--so I plugged it on the charger over night.  That didn't reset the device.  It synced with my app Tuesday morning.  That didn't reset the device.  This morning I read the instructions on connecting it to the charging device and hold the button for 5 seconds.  All that happened was the screen turned off.  There was no smily face letting me know it reset.  I'm kinda at my wits end.  Help!

[jjones3]

I have the same problem and coincidentally it stopped working at the same time. (as ohgracie98)

i have successfully soft reset it 3 times, but swipe still doesn’t work at all. Button press shows clock face and correct time.  Button hold gets me to battery level and notifications screen, and no other screens are possible.  Sync also works fine.

do I need to consider factory reset?

Oh, I forgot, factory reset isn’t an option because I can’t swipe up to settings 

And I verified it’s not a faulty/broken touch screen because holding the button to get to battery percent and screen wake screen allows me to enable / disable screen wake on touch.

Anyone have any ideas of what to try next?

Moderator edit: merged reply

[Semarastar]

I can't even figure out how to post the same problem on this forum, having the same issues, tried the same things... Did you get your fit bit fixed? 

Thanks in advance. Have a great day 🙂 

[ohgracie98]

I don't remember how it reset itself.  It could've been when I restarted my phone.  All I know is later in the day that I posted my reply, it fixed itself.  I don't think the FitBit people are even reviewing these replies because the original post is marked as solved.  Sorry I can't be of more help.  Good luck!

[Semarastar]

Well I guess I can just hope mine heals it's self as well.. Hahaa.. Ty

[jjones3]

Nope, my wife’s inspire is dead for sure.  We returned it for them to validate about 6 days ago.  Hoping they validate and send a working one to us soon.

[Tveit386]

I traded up to an fitbit inspire hr in August.  1 month ago it stopped swiping.  I've tried to reset it but it doesn't work.  Suggestions please.  TIA

[Semarastar]

I tried to reset it about a hundred times but it never swiped again. Called
customer service and asked for support. They were very nice and are mailing
me a replacement.

[Tveit386]

it finally reset itself... 🙂

Thank you.  I'll do the same if it happens again.  Sent from my Samsung Galaxy smartphone.

Moderator edit: merged reply

[Momof4GSPs]

I thought my granddaughter broke hers a few weeks back so I took it away from her! Then mine stopped tonight! I had to find out if this was a common issue. I HOPE it doesn't continue to happen. I definitely do not want to keep resetting it, even if it is a soft reset. It should work without having to do that!  Thanks for the instructions. THEY WERE HELPFUL!!

[Greelee]

Tried the reset 5 times.  Screen still does not move off of the time display 😕

[SunsetRunner]

The reset method works for me but takes around 8 seconds before I get the smiley face. I've had my inspire for 3 days and have had to a reset every morning as the screen tends to stop responding towards the end of the day. My cheap plastic Xiaomi amazfit bio hasn't had this issue ever & the inspire was my upgrade for swimming. Would be grateful for a fix for this daily reset.