Inspire HR won’t swipe

[jtnroo]

I noticed today my inspire HR died after having full battery recharged this morning. the screen will not swipe the screen will not go to sleep so it’s just wasting the battery I have tried a full restart on the device it did not work I uninstalled it from my app and reinstalled it is still is not working properly I can’t get it to shut off or swipe in any direction

[AlejandraFitbit]

It's great to see you around, @jtnroo.

Thanks for troubleshooting this swiping issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

[underpope]

I'm having exactly the same issue: I've tried restarting my FitBit Inspire HR (several times); resetting the clock face; I've even tried removing and adding the device in my FitBit app on my phone. Right now I've got the "Stats-Heavy" clock face selected so I can at least see my steps and heart rate, but that's not idea. Can someone from Customer Service contact me?

[AlejandraFitbit]

Hey @underpope, it's great to see you here.

I appreciate all the efforts in trying to fix this swiping issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[MrsBB]

My hr will not scroll. I can hit the side button but it will not swipe up or down. I've done the restart as suggested but it doesnt work. I am receiving notifications but am not able to swipe the screen at all.

[AlejandraFitbit]

It's great to welcome you, @MrsBB.

Thanks for troubleshooting this swiping issue. I recommend checking the help article: How do I restart my Fitbit device? and make sure you followed those steps in order to restart your tracker.

I hope to hear from you soon.

[MrsBB]

Yes I tried those steps and the steps to restart without losing data. I've tried both and it restarts after the smile face shows up but it's still not working to swipe. I am receiving notifications still.

Sent from Yahoo Mail on Android

[AlejandraFitbit]

Thanks for getting back, @MrsBB.

Upon checking with our support team, I was told that a casa was created on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

[CasiB]

My Inspire has been acting "weird" too. I restarted it, but I still couldn't swipe. Then last night it was frozen on the Fitbit dots even though I was charged. I plugged it in and restarted it, but it's still acting up. Today I uninstalled and reinstalled it and changed the clock face. It somewhat swipes (only when it wants to), but still is not working fully. It's also not tracking steps. Please help.

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I couldn't find out if I could edit my post so I'm just replying to it.

After I restarted the device again, it is tracking my steps. However, it still doesn't let me swipe. Now, the battery is dying within a day. I got woken up to an alert on my watch at 1:15 am when it was fully charged that morning.

[AyeshaA2309]

I’m having the same issue 🙁 started after a full charge, done the reset and get a smiley face, uninstalled and reinstalled, and still no luck! 

[DavideFitbit]

Hello, welcome back to the Community forums, @CasiB @AyeshaA2309. 

Thank you for the information provided regarding the inconvenience that you've been experiencing with your Inspire HR devices. 

In this case, if you already tried the restart procedure and you continue to experience the same inconvenience with the display, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[CasiB]

My Fitbit started working normally yesterday. I don't know what happened, but it seems to be fine now. I will reach out if I start having issues again. 

[DavideFitbit]

@CasiB That's good news, thank you for the update!

 Have a great day. 😀

[mnokno]

My HR inspire is not swiping and the light comes on at night and stays on  . I tried a soft re-boot but still have a frozen screen.. This device doesn't seem to sync with my phone 

[DavideFitbit]

@mnokno Thank you for your reply and confirming that you already tried the steps suggested earlier. 

If you already tried the restart procedure and you're still experiencing the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.