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Inspire HR won't swipe

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‎01-16-2021 11:13 - last edited on ‎01-17-2021 09:46 by Moderator Alum

‎01-16-2021 11:13 - last edited on ‎01-17-2021 09:46 by Moderator Alum

My Inspire HR has been working fine then all of a sudden it wouldn't swipe. I am stuck on the main clock screen and everything else works, like I am still getting my move every hour notifications.

 

The device will still sync and other than not swiping on any screen it still works. I have tried resetting it by putting it on the charger and holding the button until the smile shows but it still won't reset.

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 09:46 - last edited on ‎04-09-2025 08:27 by Fitbit Moderator

‎01-17-2021 09:46 - last edited on ‎04-09-2025 08:27 by Fitbit Moderator

Welcome to the Forums, @Laylamk.

Thanks for troubleshooting this swiping issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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