Inspire HR won't swipe

[alisonmaesanjua]

Hi! My fitbit inspire hr stopped responding to the tap or scroll, I can’t seem to get it rebooted. I’ve done the “hold it for 5 seconds” thing and it just has the smiley face but won’t vibrate. How can I fix this?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @alisonmaesanjua.

Thanks for troubleshooting this swiping issue. If you are having problems with your tracker's display, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Have a good day!

[alisonmaesanjua]

Hello,

I tried restarting it but it won’t docthe trick!
Is there any other way to fix this?

Thank you for your help

Moderator Edit: Personal info removed

[AlejandraFitbit]

Thanks for getting back, @alisonmaesanjua.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Happy stepping!