Inspire HR won't swipe

[Tpliagas]

I got a Fitbit Inspire HR about 14 months ago and wear it almost every day. I almost never use it in water, clean it after exercise, and sleep with it on most nights. It stopped swiping a couple days ago, and I have tried everything to fix it. I unpaired from Bluetooth, closed the app, restarted the Fitbit multiple times, reset the clock face... Nothing. It's stuck. I know the screen works because I can press the button on the side to toggle on/off my screen wake up feature. But I can't swipe to any apps! Is this an issue without a fix? I feel like this product is brand new to me (it was bought new) and should not quit working after one year. I am someone who sleeps on my arm, could that have messed with the sensitivity of the swipe feature somehow? Please help! Thanks in advance!

Moderator edit: format. 

[Mmpg]

I am having the same issue. I tried changing settings/clock face and unpairing the device from my phone and it’s still not working. Help! 

[AndreaFitbit]

Welcome to the Fitbit Community, @Tpliagas and @Mmpg. Thanks for describing the steps you have followed in order to make your Inspire HR swipe. 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[mgilpin]

mine started doing that yesterday too! shows the clock but stopped swiping! i have a fully charged battery also tried refreshing the app but nothing seems to be working!

[AndreaFitbit]

Welcome to the Fitbit Community, @mgilpin. Thanks for letting us know that your battery is fully charged and that you've tried refreshing the app to make your Inspire HR swipe. 

Please try restarting your device: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

If you need additional help, contact Customer Support.