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Inspire HR won't sync - Great Calls Jitterbug Smart 2

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‎02-09-2021 08:59 - last edited on ‎02-12-2021 18:50 by Fitbit Moderator

‎02-09-2021 08:59 - last edited on ‎02-12-2021 18:50 by Fitbit Moderator

Starting in Dec., 2020, my Inspire HR no longer "talks" to my laptop (Win 10) OR my smart phone (GreatCalls Jitterbug Smart 2). I have uninstalled an re-installed FitBit App on each and tried NUMEROUS times with the help of the fitbit staff. My tracker still works fine, but it obviously said/did something that my phone and laptop disagree with.

 

Moderator Edit: Clarified subject

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‎02-12-2021 18:49

‎02-12-2021 18:49

Hello @RitaMcB, it's nice to see you again participating here in the Community Forums.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

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