Inspire HR won't sync and shows the wrong time

[Bluehyde]

My fitbit no longer syncs and also shows the wrong time. I have tried rebooting it on numerous occasions. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bluehyde.

I am sorry to hear your Inspire HR no longer syncs and shows the wrong time. Thanks for trying to resolve this and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync?

If the tracker is still showing the wrong time after syncing, please try the additional troubleshooting steps at How do I change the time on my Fitbit device?

Let me know how it goes, I'll be around. 

[Bluehyde]

I got it started again and it lasted a day. I have had trouble with it for about a month now and would like a replacement under the guarantee.  How do I do that please?

[LiliyaFitbit]

Hi @Bluehyde, thank you for your reply.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox. You can take a look at this page for more information about the warranty policy.

Let me know if you have any questions.

[Skyfli]

Mine is doing the same thing. At first only parts of my day would sink and now nothing will. I can see it on my phones bluetooth scan list but my phone will not connect to it. I know it's not my phone because it connects to other things. It has now reset to about 4 hours ahead and I cant even re-imput it into my account.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Skyfli.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your efforts and recommend removing your device from the Bluetooth settings on your phone. After that please try to follow the complete troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

Keep me posted on the outcome. I'll be around if you have any questions.

[36oldsgal]

Mine is doing the same thing.  Quit syncing yesterday and is about 5 hours ahead.  I've done everything twice, and still does not change.  Help

[LiliyaFitbit]

Welcome to the Fitbit Community, @36oldsgal.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and would like to confirm if you've followed the complete troubleshooting instructions at Why won't my Fitbit device sync?

If the issue persists, you can try erasing the data from your device. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. For instructions, see How do I erase my Fitbit device?

Let me know how it goes, I'll be around. 

[librarylin]

my Inspire shows the wrong time.  I didn't"t use it for about 2 months and when I charged it ,it had the wrong time and I don't know what to do to reset it

[librarylin]

My inspire has the wrong time and I don't know how to re-set it. 

[cazzell115910]

My Inspire keeps showing the start up smiley face, has the wrong time, won't sync and won't restart! I let the battery totally drain a few days ago and after charging, it's still the same. I can't scroll or access anything but the battery level screen. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @librarylin @cazzell115910.

@librarylin I am sorry to hear your device is showing the wrong time. I appreciate the additional details and recommend confirming if your device is paired to your Fitbit account:

1. Open the Fitbit app to the Today tab , and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue. You can follow these troubleshooting steps if you're having difficulty with setting up your tracker. 

If your device is paired to your Fitbit account, tap your device image and then tap Sync Now. If you experience any difficulties with syncing, please follow the troubleshooting instructions at Why won't my Fitbit device sync?

@cazzell115910 I am sorry to hear about the issues you're experiencing with your device. I appreciate your efforts and would like to confirm the steps you've tried to restart the tracker: How do I restart my Fitbit device? Please also confirm if you've followed the instructions from this post? 

Looking forward to hearing back from you.

[Skyfli]

I have done all this and it still refuses to sync. My phone identifies it
but the sync always times out.

[LiliyaFitbit]

Hi @Skyfli, thank you for your reply.

I am sorry to hear the issue persists, thank you for your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Ps2lady]

I have been having the same issues with not syncing and wring time....have done multiple times the suggestions I'm reading here to no avail

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ps2lady.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following:

1. The Fitbit app is up-to-date. For more information, see How do I update the Fitbit app?

2. If you're using an Android device: on your phone's settings tap on Apps > Fitbit > Storage > Force Stop.

3. Reboot your phone and turn off other Bluetooth connections when not in use.

4. Restart your device: How do I restart my Fitbit device?

5. Open the Fitbit app and try to sync your device.

6. If your Fitbit device doesn't sync, uninstall and reinstall the Fitbit app.

You can confirm the complete troubleshooting instructions at Why won't my Fitbit device sync?

If the tracker is still showing the wrong time after syncing, please try the additional troubleshooting steps here. 

Looking forward to hearing back from you.

[LFLA]

This is happening to me as well.  I thought I would try to sync it through my computer instead.  Unfortunately, when I try to add the devise (I already have an account), "Inspire" is not one of the fitbit devices to choose from.  It has Alta, Charge... but no Inspire so I can't sync using my computer any more either (I used to be able to just fine with my old Alta).

Is this problem being resolved by FitBit since so many people have it?

[Bluehyde]

I asked for a replacement and arranged for it to be sent back. It came back to me refurbished and now it hasn't synced since yesterday. It's so frustrating.

[Jaystorey]

my wihas an Inpsire HR for 2 weeks. this is her 4th fitbit, all were fine except the Inspire, will not hold a time sync and steps are spotty at best, we followed all previous recomended steps and now I want to know whatwe do from here, this one obviously is a lemon.