Inspire HR won't sync anymore.

[fit71fit]

My Inspire HR has not synced to my Android phone since Sept 2.  That may have been the day my Inspire HR installed a new update, but I'm not sure about that.

I have tried restarting the Inspire HR, restarting my phone, turning Bluetooth off and back on on the phone, uninstalling the Fitbit app on the phone and reinstalling it.  I have installed the Fitbit app on a different phone and it wouldn't sync on that phone either.

I can't think of any more ways to troubleshoot or attempt to fix the problem.  Any help is appreciated.

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[fit71fit]

It's an Android phone with version 8 something.  My Fitbit did work with this phone for over a year until just recently when it last synced on Sept 2.

I tried all the steps listed on the article for troubleshooting.  I even tried a different phone, and I also installed Fitbit Connect on my Mac computer and it can't sync with that either. 

[mkissl]

I suggest calling the customer service number listed on the website under contact us.  They answer quickly and were very helpful to me.  https://myhelp.fitbit.com/s/support?language=en_US

[mkissl]

I suggest calling the customer service number listed on the website under contact us.  They answer quickly and were very helpful to me.   https://myhelp.fitbit.com/s/support?language=en_US