Inspire HR won't sync anymore

[willdv]

Hi there,

On the 17th of September my Inspire HR stopped syncing with the phone app, I only realised it today and when I tried to resync it, it got stuck trying. So I removed the device on the app, and tried to set it up again. This time, it says "Found it!", but then gets stuck on "connecting" at the bottom until it says there's "No Bluetooth connection" and advises me to restart my Bluetooth, to no luck.

Help?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @willdv. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire HR and your time in trying to troubleshoot it before reaching out. 

In addition to the steps you've done so far, please try the following steps:

• Unpair your Inspire HR from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire HR.
• If there is no connection, restart your Inspire HR.
• Once your Inspire HR is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Inspire HR first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.