Received Inspire HR for Christmas. In early January I was able to get it setup. It synced immediately and I was excited to start using it. Since then, so many things have been wrong.
I am syncing with my Windows 10 laptop as my phone is not compatible, so the laptop is the only device I've ever tried to sync with, contrary to the error messages that I get almost daily when I try to sync that tell me my tracker must be connected to another device and I need to disconnect it from the other device first.
It has successfully synced 3 times since I set it up. I have read all the help guides and followed all the instructions in the help and community forums regarding what to do when the device wont sync, and I have spent almost an hour every day running through all of those suggestions- syncing is a basic function of any fitness tracker and should be seamless and automatic.
I have done everything suggested everywhere for the past 6 weeks. I've restarted the watch. My dashboard always tells me to check if the tracker is connected to other devices- it's not. I have removed the tracker from my dashboard, reset the tracker, and tried setting it up again as if it were new. I even disabled one fitbit account and created a new one, hoping that would help. I've turned off and on my bluetooth and restarted my laptop more times than I can count. The only times it has synced was when I did a complete factory re-set on the tracker - which then of course loses all my data and I'm starting from scratch again.
Some days it pairs but doesn't connect. Some days it won't even pair. I re-pair. I re-connect. It goes through rebonding. Still won't sync.
Sometimes the sleep and water icons show on the watch. Most days they don't. I wear it to bed every night, yet it has NEVER once shown any sleep data on my dashboard or watch. I read the help guides and forums, and saw the suggestion to change the sleep setting from "normal" to "sensitive". That didn't help. Until 2 nights ago, the sleep icon had been missing from the watch for close to 2 weeks - just gone, then magically it came back.
The water intake on the watch has never shown anything. I manually add water via the dashboard, yet the watch never showed anything on the few times I did get a sync to occur. So what's the point of the water picture on the watch? I might as well track these things in notebook with a pencil.
I can live without the sleep and water, but if the thing isn't going to sync, what's the point of owning it?
On the dashboard, almost daily I have to delete the tiles for the scale and female health. I don't use these and don't want to see them every day on my dashboard. I have to click the "x" on these times all the time... shouldn't it know I've removed these and keep my settings?
Today, for the first time ever, I have a scale icon showing on the watch when I swipe to the bottom - where did that come from?
I spend over an hour a day trying to get the thing to sync, changing settings on the dashboard (although if it's not syncing, why are things always changing?)
I really love the idea of the features in this watch. but the execution and reliability of those features is horrible. My watch should look and work the same every day.
Unless you have a guaranteed fix for this, I am not going to sit on the phone or here at my desk and have someone tell me to try all the things I've been doing for that last month and a half.
If this is a bad tracker, I will accept a replacement and will happily try to set it up and get it to sync again. If, as I suspect from all of the frustrated people reporting the same issues on these forums, Fitbit has terrible software that they apparently never tested before releasing to the public, please provide instructions on how to get a refund so I can go back to my Garmin - it worked effortlessly, reliably, and consistently.
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