Inspire HR won't sync or even pair

[LegoGal]

Long story short... I have an Inspire HR paired with my iPad mini.  All of a sudden yesterday it started showing the wrong time - it was three timezones behind.  I tried re-syncing it to get the time zone to update, but it wouldn't sync.  I made sure I had the most recent version of ios on my iPad and the most recent version of the Fitbit app.

I tried several times after multiple steps such as turning on/off bluetooth, restarting both the iPad and Fitbit.  None of these worked.  Then I tried unpairing the device with my iPad and when I went into the Fitbit app it told me I needed to re-pair the device but whenever I hit "repair" it did nothing.  So I deleted the device from my account, deleted the app off the iPad, reinstalled the iPad, and tried again.

This time I get all the way to where I enter the 4 digits displayed on the device and the iPad just seems to freeze at "Connecting to Fitbit".  Please help...  How do I get it repaired with the iPad?  I even tried pairing it with my Mac so that I could sync it that way but the macOS app doesn't have an Inspire HR option... I don't have a phone, so that's not an option.

Moderator edit: format

[JuanJoFitbit]

Hi @LegoGal, welcome to our Fitbit Community. I'm sorry to hear about the syncing issue that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.