Inspire HR won’t sync with iphone Xs

[LLawlor]

I recently purchased the inspire HR. Out of the box it would sync with my phone, but later that day and ever since it has not. I have searched and tried all suggestions. Turned phone off/on; Bluetooth off/on; closed app; uninstalled/reinstalled app; turned tracker off/on; turned on all day sync; fully charged and no other trackers on app. Please help. 

[NellyG]

Hi @LLawlor  It should work with that phone. Have a read of THIS Help Article on syncing issues. Ifit still wont sync,mplease come backnhere for further assistance.

[LLawlor]

Yes I have tried that. It will sync if I force it to. But it doesn’t stay connected to Bluetooth. So i don’t get notifications such as text and incoming phone calls.

[NellyG]

Mmm I am not an iOS person so dont have any more ideas, but I will flag your post for a moderator to see if they can help.

[appleid1]

I  have an inspire and an trying to sync with an I Phone 6. Same as you synced when set up tried everything you did and still will not sync.  

[JuanJoFitbit]

@LLawlor It's great to see you in our Fitbit Community and welcome aboard @appleid1 ! I'm sorry to hear that your Fitbit Inspire HR trackers are not syncing with your phones even though you have tried the troubleshooting steps that shared my friend @NellyG.

Due to this, I'll send your cases to our Support team so they can investigate further and provide a solution. Both of you will receive an email from them soon.

Let me know if you guys have any doubts! 

[KnightLife]

I am having the exact same issue with the Same phone. Can you publish proposed solutions?

[LLawlor]

Sure. Haven’t come up with any yet. ☹️

[SimplyJMFB]

Having the same issue, but now it won’t even sync when I try to force it. Very disappointing :-/. Inspire HR and iPhone XS not communicating.

[LLawlor]

It is disappointing. The Fitbit tech team keeps telling me to try what I’ve already tried. They send one solution a day. It doesn’t work so I have to wait another 24 hours to hear back. I was going to send it back but since others are having troubles I’ll wait to see what they come up with for a solution.

[Aly123]

I’m having the same issue. Started yesterday. Tried all of the troubleshooting and it’s still not working. 

[MJBourne]

Also having the same problem with iPhone 7 - please advise 

[LLawlor]

After MANY days of discussion and no solution, Fitbit is sending me a new device. We’ll see if that helps. Not very confident. 🤷‍:female_sign:

[KnightLife]

Thanks for the update; hoping something works as it was great for the
couple of hours it worked...

Phil

[Swirls852]

@LLawlor did you ever resolve this? Did the new Fitbit they sent you sync correctly?

My wife just moved from an iPhone 6SE to an iPhone XS, and her Inspire HR was working fine with the old phone, but now won’t sync to the new XS. Very frustrating.

Have followed all recommended steps above:

- Restarted phone 

- Turned off/on Bluetooth

- Deleted/reinstalled Fitbit app

- Reset watch to factory settings

- Triple checked no other Fitbit devices are nearby

Nothing working.

Watch was a present from her Mum. I’m on an Apple Watch (used to have a Fitbit) and this experience is making me think that Fitbit is just nowhere near worth it anymore.

[appleid1]

Agreed. Has NEVER sync all day have to force syncing every time. Have followed the suggested fix have never worked. no longer use the surge. Sits in the drawer.

[LLawlor]

They replaced mine with no problem.

[k.lohman10]

I too am having a problem getting phone & msgs. I have an Apple 6S. Has anyone found out how to correct this?

[LLawlor]

Fitbit replaced mine.