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Inspire HR won't sync with my Samsung S9

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‎09-13-2020 02:59 - last edited on ‎09-14-2020 04:24 by Fitbit Moderator

‎09-13-2020 02:59 - last edited on ‎09-14-2020 04:24 by Fitbit Moderator

Hi guys, Just got a new Inspire HR but it wont pair to my Samsung S9 android phone. Have tried turning Bluetooth off and back on but no difference, Any help would be appreciated. Thanks.

 

 

Moderator edit: updated subject for clarity

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‎09-14-2020 04:24

‎09-14-2020 04:24

Hi @js1309, welcome to our Fitbit Community! I'd like to follow up and help you with your Inspire HR since it won't sync with your Samsung S9. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Inspire HR and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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2 REPLIES 2

‎09-14-2020 04:24

‎09-14-2020 04:24

Hi @js1309, welcome to our Fitbit Community! I'd like to follow up and help you with your Inspire HR since it won't sync with your Samsung S9. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your Inspire HR and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer

‎09-14-2020 05:49

In response to JuanJoFitbit

‎09-14-2020 05:49

Thank you for your reply. Late last night my husband managed to get it working so all is well. Thanks for your help in this matter and if I have any other problems i will be in touch. 

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