Inspire HR won't sync with my phone

[Priscila_Azara]

Hi,
I have a Inspire HR I have followed the instructions for troubleshooting when no sync and they won´t work. My phone is a Galaxy Samsung J7 Prime it will keep traying to pair and it won´t work. The other problem is with the FITBIT App it will show all the time that it has no internet connection even using the same network and data (no WIFI) I have uninstalled twice the app with the same problem. The erro will show in the home screen and also when trying to pair and add the device (INSPIRE HR) what can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Priscila_Azara, welcome to our Fitbit Community. Regarding the syncing issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end, let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Looking forward to your response.