Inspire HR won't track my sleep score

[Churchill123]

Since last week I am having trouble getting regular sleep scores. Some days it does other days not, yet I always get my sleep time and exact breakdown if the sleep stages. Has any of the latest iPhone 11 updates created this problem? How can I get this fixed?

Moderator Edit: Clarified subject

[Rich_Laue]

Hi @Churchill123 usually the missing Sleep score comes with the missing Advanced Sleep. 

Are you also seeing Simple Sleep? 

If so, tap on the night in question. Look below the Sleep Graph for your answer. 

If the answer is, "I'm not sure why", check that the HR is enabled. 

Fitbit needs a consistant HR and at least 3 hours of sleep. 

[MarreFitbit · Accepted solution]

Hi there, @Churchill123. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire HR. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?