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Inspire HR won't turn on or take a charge

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‎09-08-2020 16:48 - last edited on ‎09-09-2020 04:04 by Fitbit Moderator

‎09-08-2020 16:48 - last edited on ‎09-09-2020 04:04 by Fitbit Moderator

was in a pool for about a half an hour with my daughter, not even really swimming. I was mostly just standing in shallow water, and now my Inspire HR which I bought new and have had for only about a month won’t turn on. I put it on the charger, and it still won’t turn on. And it wasn’t even below 30% battery power earlier in the day.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-09-2020 04:03

‎09-09-2020 04:03

Hi @ElizabethATW, welcome to our Fitbit Community! I'm sorry to hear that your Inspire HR won't turn on or take a charger, even though you have put it on the charger.

 

I would like to know if your Inspire HR vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-09-2020 08:12

In response to JuanJoFitbit

‎09-09-2020 08:12

The Inspire HR does not vibrate when I attach it to the charger part. I tried restarting it by holding down the side button for five seconds while attached to the charger. It did show the smiley face and then briefly the home screen (with time and steps etc). Then the screen changed to an exclamation mark about a second or two later and although it is still attached to the charger, it won’t show anything at all anymore. It seems to be dead again, and trying to restart it won’t work.
I have a feeling it must have broken due to the pool. I never shower in it, and then I wore it in the pool for about an hour Monday and then about a half hour yesterday. This is so frustrating! I haven’t even had it more than a month probably, and a few years ago, I swore to never spend money on a Fitbit again after I had a bad experience with one, and I felt like they were cheaply made. Before buying this one, I read many reviews saying they had gotten much better, etc., so with many reservations, I bought one. And now I’m wasting time dealing with this.

Sent from my iPhone
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‎09-09-2020 08:40

In response to ElizabethATW

‎09-09-2020 08:40

You should contact help - they were able to give me a replacement bc mine
was so new when this happened. Good luck
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